Accor

General manager Mr. David Debrito and duty manager, Extremely difficult to deal with and unaccommodating, Usually very helpful but in pullman vung tau Vietnam very negative Especially Mr.David Debrito. Poor customer service, Lack of response to my difficulty, Getting ignored, Abysmal service, Rude staff Coz of Mr. David Bonjour Mr. Sébastien Bazin, I would like to apology for writing to you directly, but I am in need of your urgent support, I am staying in Pullman, Accor group, vung Tau in Vietnam since 28 August 22 , My mother has just arrive on 17th oct to stay with me till 13th Nov22, the full payment is also made for her. The issue is the hotel Pullman Vung Tau is forcing me to checkout today 19th Oct 2022 by 11.00 local vietnam time without any proper justification, (there were some issue about improper cleaning , laundry and breakfast I have all the evidence can share more to justify each and every point) further would like to let you know that since my mother had just travelled from overseas she is feeling low and cant take risk to checkout, so if you can help me in resolving this issue and support me in my bad times will be highly appreciated. I would like to continue my stay in Pullman Vung tau Vietnam, we like the hotel and of course small things like services can be resolved Forced checkout by hotel on such a basic thing is not a proper justification, I am sure of your understanding. Thank you for your prompt response and solution Regards, Aditya Rane Dear David/Tin, I would like to let you know that there has been a lot of misunderstanding about breakfast that was served in the evening from beneras (Indian portion of breakfast) On the first day when I arrived at the hotel reception, I informed hotel about being vegetarian, was handed over the with vegetarian breakfast portion menu from beneras + other menu to choose from was told to choose from all this option, and will be served accordingly, when asked for clarification on Indian menu I was told to coordinate with restaurant for Indian portion clarity on what you need as they will understand better from this menu. I spoke to the restaurant manager Mr. Rakesh and i asked him about the Indian portion breakfast, he said is not possible to serve at 5.00 Am, he told me chef are not coming so early, so he requested if I don't mind he can serve me the Breakfast in evening? I said how it is possible the breakfast to be served in the evening, he said if you can adjust please, this was my mistake that I agreed to this adjustment, it's my fault that I agreed and tried to help hotel. Surprisingly, now it's appears that I have requested the breakfast in the evening, TOTAL false statement will never accept. As I am writing apart this there are few issues like ironing and room cleaning which are resolved once notified, so it's understandable which should be perfect but it's ok, no comments,Fair enough. Some times I also receive fried rice with eggs, I have to return it back, it's understandable by mistake it happens, no comments. I can share you all the evidence if required to prove myself as I don't want to be a rude guest here as I will be staying here longer further would like to thank everyone in hotel as all the hotel staff are friendly with me. Now informed by you that you have fix the take away part of breakfast with TPSK which doesn't have any vegetation option apart rice , bread, honey and yogurt, coffee for eg, veg sandwich, veg burger, salads or grilled vegetables, sprouts, can you please suggest what you can offer to speak with TPSK to inform you officially if possible? I would like to mention, I have no problems in the hotel, all staff are helpfull and resolving things once notified, but only the breakfast part is pending, if we can work together to resolve this as the staff cannot take decisions on thier own for this please Offcourse once you inform what you can serve will ask TPSK to inform you officially if approved. Thank you for your support so far, awaiting for your reply Regards, Aditya Rane

Hello, my name is Ella.. I would like to report my bad experience at Spectrum restaurant in Fairmont Jakarta. I try to book a table for tommorow lunch because they are having promo buy 2 get 3, tried to contact the restaurant via whatsapp at 2.35 this afternoon, and up until 9'clock is undone, tried to call 2 times too very slow response, then around 9.24pm they reply me by telling me there are traffic in the chat and etc, the staff reply me very unpolitely! Please educate the staff since fairmont is a 5 star hotel, dont get ruined by uneducated person! Why i said uneducated, because he said he already answer my question, and guess what this person answer my last year question 19 june 2022 which also been answered at the same time! What about today questioned?!?! My husband is also an accor member his name is Duncan Kuncara this is very unproffesional and upsetting! Please do follow up, so it will never happen to anyone else! It feels like we are begging to be able to eat there, so unpleasant! BRgrds Ella User's recommendation: I try to make a reservation for tommorow since 1.25pm today up till 21.00 pm, the staff incharge for this is very unpleasant! You might want to rethink again , 5 stars restaurant doesnt feels like a 5 star services..