This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I had booked hotel and had to cancel due to Nigeria cov policy voided my Nigeria flight

I had paid in advance $1,182.08 US$ to reserve a room in the IBIS Air Port Hotel in Lagos Nigeria. Delta airlines gave me incorrect COVnegative test information which caused my flight be deleted when I got to airport because nigeria refused me permission to fly. I took the Covnegative 36 hour test as Delta directed but Nigeria wanted a 95 hour test. Therefore did not make it into keep Ibis appt. As soon as I learned of flight cancellation I notified IBIS of situation. The female clerk pretended she could not speak Engilish. I know different because I have stayed there before. My finance who speaks Nigerian called and she hung up on him. Request that IBIS give me credit to stay at the other IBIS Hotel in Lagos near the Embassy when I return as this is poor business conduct of the Air Port Ibis in Lagos Nigeria. Please can you help me. Booking was HTHAP167241 for 15-25 March 2021. if you cannot do that can you please return my money to my credit card 1stNationalBank no. 5522 25** **68 4792, I like IBIS and perfer to stay but no more due to rudness at the airport IBIS, but the IBIS near Embassy in Lagos Nigeria. The incident was no fault of my own and Delta airlines have already given me credit to fly since it was their fault.

User's recommendation: Do not pay until you get there.

View full review
ID
#2469331 Review #2469331 is a subjective opinion of poster.
Preferred solution
future credit for my 11 days paid in advance

Brands Related to Accor

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article